FAQs

Generally between 45 minutes and 90 minutes long depending on a variety of factors.

Any fees paid out-of-pocket by the consumer (you) are expected at the time of services, unless prior arrangements have been made. We will try to accurately inform you of any payment that will be expected prior to your first session. However, changes to insurance may alter your contributions towards the bill prior to the first session and during treatment. While we will try to keep you informed of any changes in your insurance, you are ultimately financially responsible for all services received at Our Generations.

No. Our therapists are psychologists, psychotherapists and counselors we are not licensed to prescribe medication.

Yes. Whenever you see a mental health professional, your communication with that professional is confidential. This means that we cannot release any information about you without your written permission. However, there is an exception to this confidentiality -- if there is an immediate threat to a person’s life, we are required by Wisconsin law to do what is necessary to keep people safe.

Many people seek counseling to enhance their relationship or to improve their behaviors, moods or thoughts. People who value wellness seek counseling.